[ARCHIVED] help with my dashboard

[aegutierrezzava]

I am trying to access my dashboard but it keeps blinking and is not downloading so I can't access my classes through my computer. What should I do? I already restart my computer but it's still not working.

[Stef_retired · Accepted solution]

Hello,  @aegutierrezzava  Welcome to the Canvas Community! That is most likely an issue with an unsupported/out-of-date browser. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.