[ARCHIVED] iPad App Document Access Error 401

[mehle013]

For the past few months I have been unable to open or view documents in the Canvas app for iPad. When I try to click on any link or file (PDF, PowerPoint, Word, Excel, URL, etc..) I get a white popup error that says: 

"There was a problem accessing the requested file. Error: The operation couldn't be completed. (CKCanvasErrorDomain error 401.)"

I am able to access/download files if I log in to Canvas via the Safari app. I have deleted and reinstalled the app. I have a 2018 iPad Air and the software version is 13.2.2.

Thanks!

Mikayla

[rseilham · Accepted solution]

Hi  @mehle013 ‌,

Sorry to hear about this. I tried but can't seem to replicate this issue. I would suggest you reach out to your local Canvas tech support and/or report this issue in the app:

iOS
https://community.canvaslms.com/docs/DOC-9714-18561185383

Android
https://community.canvaslms.com/docs/DOC-13663-18555199459