[ARCHIVED] tableau not working

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mlewis23
Community Champion

Updated from Tableau v8 to v9. I had no trouble before the update, but now I have connection to Redshift errors.  The error is:

FATAL: password authentication failed for user "canvas"

I don't get this with SQLWorkbench, so I'm guessing it is a Tableau 9 issue.  Anyone else have Tableau 9 working?

thanks,

Matt

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mlewis23
Community Champion
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Looks to be a known bug in Tableau.  This occurs when there are special characters in the password. Known problem characters are:

+, @, {, }, ), ;

Contact Deactivated user​ to get a password reset if you run into this issue.

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