Canvas says no submission?

[zalexander]

So I just took my chemistry final yesterday. For this class, we complete the actual test as one assignment, and then upload our scanned work as a PDF submission for a separate "work" assignment. To scan and upload my work, I have been using an iOS app called "Genius Scan," which has worked well throughout the semester.

However, somehow my work was never submitted for the final exam that I took yesterday. I used the same app, the same procedure and all, but I went back to check today, and canvas says that the assignment has "no submission."

My first thought was that I had made a stupid mistake and had forgotten to submit my work page. However, upon further investigation, I found that the file was in fact uploaded to canvas yesterday, as it shows up in the "submissions" folder within the "files" page of Canvas (and yes, it says it was submitted yesterday.) I have checked every single assignment to make sure I didn't accidentally upload the file to the wrong assignment, and have found no luck. The file seems to only exist within the "files" page for the course, which is weird because I don't even think the scanning app that I use allows you to upload to "files" on Canvas. Is it possible that this is a system error, or did I make a mistake and somehow upload this to "files?" I'm pretty concerned, because I can't turn in the work this late and still get credit for the assignment.

If anyone knows what may have happened, please let me know. Thanks.

[Ron_Bowman]

@zalexander 

I do not know how to answer your question.  However, if what you say about the file showing up in your account as being uploaded at a certain time and submitted is correct, then go to your teacher/professor and tell them that information.  Then log into your account and show them the time of that file being uploaded.  Then ask them if you can download it and email it to them - or message it to them through Canvas - do this in their office.  I would hope that any reasonable instructor would accept that work.  

I know there had been issues with Canvas not allowing the normal way of submitting files, but that always came up with a failure message which you did not report.

Hopefully someone else will see this question and be able to provide more insight into the issue.

You can also (hopefully) submit a request to the Canvas admins at your school with the information you posted (provide course and other information as well to them) and they can check on their end for any possible issues.

[rseilham · Accepted solution]

@zalexander, 

It's quite possible there was an issue with the app, especially if it was a relatively large file being uploaded. The Canvas Student app should give you a push notification when the file was successfully uploaded, but it's always possible something went wrong. My suggestion would be to navigate to your file submissions folder on the web and take a screenshot of the date created and modified attribute for your file. It can at least prove you submitted it before the deadline. Good luck!