Google Docs External Tool Submissions

[jason_waltz]

Problem

• Teacher creates an External Tool assignment with a Google Doc
• Small number of students are unable to access the document as expected
• These students are prompted to ask permission to access the Google Doc from the owner (the teacher)
• Despite clearing cache/browsing history, updating browser, restarting, checking in with district network administrators, submitting and escalating a Canvas support ticket, and following Canvas support suggestions to remove tokens the problem persists

Questions

• Are there others experiencing this same issue?
• Have any solutions been found?

[MattHanes · Accepted solution]

We had this same problem and it really came back to our sharing settings in the Google Admin console. I can't remember exactly what our admins changed, but the Sharing options had to be set to allow users to share files outside of our account. The best way to handle it would be to get with your Google Admin and look at those Drive and Docs Sharing Settings in the Admin console and make sure everything is as open as it can be while still protecting data.