Help, I cannot open my grades, what do I do?

[paula_yunger]

I am trying to review my grades that were posted, but I cannot.  I am receiving a message from Waypoint to Log On with my username and password.  I have already done this, but this is what I see.  This is a new issue.

[Chris_Hofer · Accepted solution]

Hello  @paula_yunger  Welcome to the Canvas Community.  Thank you for posting your question.  I'm not sure that this is a question Community members will be able to help answer here.  We only have access to our own school Canvas environments.  Have you tried reaching out to your school's technical support department or your school's local Canvas administrator or your school's Online Learning/eLearning department to see if they would have any insights for you on why you are getting additional login screens?  I would start there to see what they can tell you.  I hope this will help, Paula.

[paula_yunger]

Thank you Chris! I thought that is what I had done by submitting a ticket. Or at least that is what I thought I was doing. I was quite confused with the directions. I will go back on the site and contact the technical support again.

Thank you,

Paula

[Chris_Hofer]

Sure!  I hope that they will be able to help you with that.  Also, just a quick note about your screen shot...be careful about showing things such as your name/assignments/grades within your screen shot...as that could potentially be a FERPA violation.  It's usually best to blur out that kind of information before including the screen shot in your posting.