How can I access the certificate for a completed course?

[aislingconneall]

I completed a course. It was graded and I passed. There was no PDF attachment to the email with the certificate of completion. I do not have any proof that I did the course such as transcript or certificate or an AA number. 

[aislingconneall]

Is this a technical error on the canvas platform? When will it be resolved? Can you email me the report manually while working on the technical error or send me the AA number?

[Stef_retired · Accepted solution]

Hello,  @aislingconneall , and welcome to the Canvas Community! You've posted your question to a global forum where people gather to exchange their ideas and practices around using Canvas software. The participants here don't have access to accounts other than their own and aren't able to answer course-specific questions such as yours.

A certificate of completion isn't a standard Canvas feature. If your instructor offered a certificate, please contact them directly to ask about this (How do I send a message to a user in a course in the Inbox as a student?‌)