Phone number not registering for canvas notifcations and hasnt for over a year, whats up?

[bailey_morris27]

my phone number is not registering for my school and teachers alerts and it does not give me the option to resend the confirmation code what do I do?

[Chris_Hofer · Accepted solution]

Hi  @bailey_morris27  Welcome to the Canvas Community.  Thanks for posting your question.  What cell phone carrier do you use?  Ultimately, you may need to reach out to the folks at the Canvas Help Desk, but I do know that Cricket Wireless wasn't working with Canvas a while back...but not sure if that's who you have for your cell phone plan.  Can you please provide that info?  Also, here are a couple Guides on how to contact support:

How do I get help with Canvas as a student?‌

How do I get help with Canvas as an instructor?‌

Please keep us posted, Bailey.  Thanks!