Sent Messages in Inbox

[jim_ohara]

Original Subject Line: Inbox sometimes shows Sent messages, sometimes doesn't

Subject line says it all.

Message was edited by: Chris Hofer

[Chris_Hofer]

Hi  @jim_ohara ​...

To confirm, are you switching to your "Sent" view when in your Canvas inbox?  Is this the area you are referring to?  Are you always sending messages to your students via Canvas?  Or, are you using another e-mail program like Outlook to send messages to your student and then looking for them in Canvas?

Also, I am going to move your subject line to the body of your message and give your topic a new name.  This should help people search for your topic should they have similar questions.  If the revised subject line doesn't accurately reflect what you are asking, please let me know, and we can make any changes.  I hope this is okay with you.

[jim_ohara]

Hi, Chris, Oops, no, I was in Inbox. But it seems as though the problem remains in Sent. Close it for now, and I'll see if I can get more certain about this going forward. I always use Canvas for communicating with students. Ok about changing subject line. Thanks, Jim O'Hara

[Chris_Hofer · Accepted solution]

But it seems as though the problem remains in Sent.

Hi  @jim_ohara ​...

Not sure what you mean here.  Are you sending messages via Canvas to your students and they are not showing up in your "Sent" folder?  If this is the case, you might want to reach out to the Help Desk staff at Instructure to see if they can provide some additional help for you.  Any message you send via Canvas should appear in your "Sent" view.  You can contact the Help Desk by clicking on "Help" at the top right corner of your screen (or the bottom left corner of your screen if your school has moved to the new User Interface).  Hope this helps!

[jim_ohara]

Sorry for the wording. I should have said, the problem is also apparent when I am in the Sent window/screen.

[tami]

"Sent" messages being in the Inbox (and NOT in the "Sent" folder) -- Yes -- This is a problem:  When I use Canvas "Messages" sometimes messages that I send to students are in the "Sent" folder, but usually NOT!  When I search for a message that I have actually SENT to a student, if I am "in the Sent Folder" I do NOT get all the messages that I have sent to that student.

Sometimes I have to "manually" change to the "Inbox" folder and re-do a search there in order to find messages that I have *sent* to the student!  Very aggravating!  

Additional Problem:

Also, if a student has dropped the class, but I want to view communication that was exchanged, the Search window will not acknowledge the existence of that student -- but if I scroll down my list of messages, I can find the messages, so clearly the messages are still there -- and should be "findable" if Canvas would actually *search* for them!

[Ira_rose]

I had the same problem.

I was sure that I had sent a message today, but could not find it in the Sent folder.  Later, after reading some of the messages in this thread, I searched for the message that I had sent in my Inbox, and sure enough it was there.

I think what is happening is if I click on a previous Canvas email and reply to that, it does not get stored in the Sent folder and remains in the Inbox.  If I start a brand new email in Canvas, then it gets placed in the Sent folder.  

Feature request:  It would be better if all sent messages (even when it is part of a threaded conversation) are stored in the Sent folder.  Otherwise it gets very confusing when trying to locate a message that was sent or trying to confirm if a message was sent.  Thank you.