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[shelly_paschal]

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I'm a teacher in a CANVAS class and sometimes when a student submits an assignment this is the message I get:

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What are my students doing that makes this happen?

[djackson · Accepted solution]

Hi,  @shelly_paschal ‌,

Thank you for submitting your question! There are a couple of reasons this could be happening. You possibly still need to integrate your Canvas instance to your Google Drive account. Here's a guide that will help you set that up: How do I connect to Google Drive as a web service in Canvas as an instructor?

If you already have that web service integrated and are still experiencing this issue, it could be that you need to make sure you're logged into your Google account. Also, make sure you are not in incognito mode or using a browser that doesn't cache your logins.

Hope this helps!

Best,

Danielle