Turned notifications off but still receiving them

[HeidiGorecki]

Hi, I have a parent observer account and I’ve tried to turn off all the email notifications for course activities except for grading but I’m still getting a daily email. At the bottom of the email it says I’m signed up for a daily digest. I try again to click the link to update notifications and everything is correct - they’re completely off. How do I get the emails to stop for the daily digest?

Thank you. 

[KristinL · Accepted solution]

Hi! That's strange. If you have set your notifications to "off", I'd double-check to see if you have multiple emails listed (just in case!). 

How do I set my Canvas notification preferences as an observer? 

How do I set alerts for a student in the Canvas Parent app on my iOS device? 

It sounds like you've really investigated this, so my next recommendation would be to submit a support ticket and see if the friendly support team at Instructure has any suggestions for you.