Unable to hear presenter on BigBlueButton conference

[chong_yung_shue]

Hi,

I would like to find out, what could be the possible reasons a user cannot hear the presenter they join a conference on Big Blue Button ?

If it is their earphones settings problem, what is the recommended setting we should advise users to adjust to ?

Thank you.

[Chris_Hofer]

Hello chong_yung_shuen...

I am not entirely sure of an answer for you, but I wanted to let you know that I am going to tag  @ffdixon ‌ in my response in hopes that he might be able to help you troubleshoot this issue.  Good luck to you!

[ffdixon]

I am the product manager for BigBlueButton.  I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and while can't speak on behalf of Instructure, I can respond to your question.

> possible reasons a user cannot hear the presenter they join a conference on Big Blue Button ?

Are they on a desktop/laptop?

At a high level, ensure the user is using either FireFox or Chrome (try switching between each browser).  Also, if they join with a microphone, they should hear themselves in the echo test.

Regards,... Fred