User File SIS Import Issue, Login Info Claimed

[renny_thoms]

My questions involves the SIS import of the users file.  Out of thousands of records being imported, I'm having trouble with just three of them.  They receive the following error:

An existing Canvas user with the SIS ID 0123456  has already claimed 0123456's user_id requested login information, skipping

Yes, the SIS IDs appear to match.  Has anybody see this type of error before?

[MattHanes · Accepted solution]

We have had this error a few times. You just need to open those three users in the Canvas UI and fix the incorrect information for each user. The user file won't fix things like that. Just verify that each user has the correct name, login ID, and SIS ID in the Canvas UI.

You'll want to correct the error in the SIS database or wherever your user file was built from first though. In my experience, the error on the SIS side is usually fixed by time I go looking for it so you might just need to verify it's correct there before making changes in the Canvas UI. You would be checking to see if any of the IDs are duplicated.

[MattHanes]

Another thing to note is that the error can be misleading about which user info is incorrect. It could be the one it just tried to create that is in error. Or it could be that the one that was created first was the error and the new user info is correct but the login ID has already been used up by the incorrect user that was created first. 

[bensalkowe]

How do I fix this if when I go to the user account of the user that has supposedly claimed the SIS ID, the login info does not show any SIS ID for that user?