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hi, so there was a pre recorded video put up on canvas, but for some reason it wouldn't load, showing only a white screen.
Greetings @s3839766 Welcome to the Community! Did you upload this video or was it uploaded by someone else? We aren't able to see that deeply into your course so the best course of action would be to contact your instructor or whoever uploaded the file to see if they are able to fix it or contact someone who can help them fix it. We could speculate what might be the cause but we won't be able to view it or take any troubleshooting steps.
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