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sendres
Community Participant

Office 365 Collaborations - Sessions Expired Error

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Is anyone else seeing this? When attempting to create an Office 365 Collaboration, a "your session has expired" error occurs. I have filed Case 04930126 with Instructure to see if they can identify the cause.

Steps to reproduce:

  1. In a Canvas course, click COLLABORATIONS in the course navigation menu.
  2. Click START A NEW COLLABORATION.
  3. Select OFFICE 365.
  4. Log in to Office 365 when prompted.
  5. Select WORD as the document type (or whatever...it doesn't matter).
  6. Enter a name for the document.
  7. Select one or more students to collaborate with (optional).
  8. Click SAVE.

Result: Two error messages are displayed:

  1. Your session has expired, please log back in.
  2. An unexpected error occurred.

Expected result: The new O365 collaboration is created without errors.

1 Solution
j_c_turner
Community Contributor

yes we are getting this reported a lot. but seems like you can fix it by clicking on the office 365 link in the course navigation and then you can create the shared document. its like the authenitcation tocket for MS is not sticking or getting shared. it/s my theory anyway

wish there was an answer

jim

 

View solution in original post

4 Replies
bclay1
New Member

I had the same problem. Turns out I didn't have the Collaborations module enabled in the Canvas Navigation settings.

  • Go to Settings/Navigation
  • Mouse over Collaborations and click on the three dots for "Edit Course Navigation"
  • Click on Enable
0 Kudos

I have the same problem described by the OP, but I've verified that collaborations are already enabled! What else can I do to fix this?

0 Kudos
tryggvimar
Community Member

I am experiencing the same issues here. Have you had any information on this issue?

0 Kudos
j_c_turner
Community Contributor

yes we are getting this reported a lot. but seems like you can fix it by clicking on the office 365 link in the course navigation and then you can create the shared document. its like the authenitcation tocket for MS is not sticking or getting shared. it/s my theory anyway

wish there was an answer

jim