my badge png from Nearpod is getting an error or Badgr how do I fix this

[RenataQuattro]

i am getting an error message when i try to add my nearpod coach badge

[BenjieMB]

Hi!

Thank you for posting in the community!

Here's a guide that includes some recommended specifications for badge images.  Please let me know if this helps at all.

If not, might you be able to include a screenshot or screen recording to help elucidate the issue?  We find that this can often be very helpful for identifying the problem and potential solution(s).  Please feel free to omit/block/blur any information that you would prefer not to include in any submissions, and please be sure that any student-identifying information is excluded or blocked/blurred.