[ARCHIVED] Catalog Help

[shughes2]

Dear Canvas/Catalog Community;

Seeking some guidance and help trying to recover from the prior upgrade.

1.) Our logo has gone missing.  Top left.  How do I affect this?  I have the logo and thought if i dropped it into the Logo box under the Customization tab, all would be well, but it's not affecting the change?  What am I doing wrong?  I also need to re-create our Enrollment Certificates but one thing at a time.

Thanks and be blessed.

Scott

[jsowalsk]

Here is an article that might help: https://community.canvaslms.com/docs/DOC-17485-26051257306 

[shughes2]

Jessica;

Thank you for the help!  I've been through that document and am trying to upload my logo into the Logo Upload Box but it's not affecting the logo in the  top left?  Am I in the correct spot?  I've also confirmed the logo meets the requirements.

[jsowalsk]

It's the Header image.

[shughes2]

Jessica;

Good morning and I hope you had a great weekend. I'm still having no luck

loading our Logo into Canvas under "Header". Not sure what is going on but

when I inspected the code, I found these errors.

fidesformation.com/cdu-seal.jpg:1 Failed to load resource: the server

responded with a status of 404 (Not Found)

fidesformation.com/themes.jpg:1 Failed to load resource: the server

responded with a status of 404 (Not Found)

Any ideas?

Thanks

Scott

On Fri, Jan 10, 2020 at 11:53 AM jsowalsk@umd.edu <instructure@jiveon.com>

[jsowalsk]

I honestly have no clue. I would recommend talking to support and your CSM about this.

[kevinhitt]

Do you happen to have any JS customization that replaces these images after the page loads?

When I visit your page, it says it is attempting to grab the image from: http://cdu.onfiremedia.com/cdu-seal.jpg , which is not a valid image path

My Catalog instance grabs the logo image from Canvas' servers at: https://catalog-prod-s3-gallerys3-skf57zr7pimb.s3.amazonaws.com/production/header_images/34211c6a9c7... , which is what I expected for your instance - however it is looking at onfiremedia.com for the image for some reason