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LTI 1.1 randomly not passing the correct fields in the request

As an LTI provider , we are experiencing an issue since yesterday where random requests from the Canvas LTI (1.1) are not containing necessary information as usual : 

lti_version, tool_consumer_info_product_family_code, lti_message_type

could be more?

This is happening RANDOMLY for users trying to connect to LTI. The request doesnt have valid information. And the LTI opens into a new tab/window.

The user will click on the LTI again and it may work or not. Some users do not experience the issue at all.

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