Hi,
I'm a developer who has an app that does a variety of things including grade passback using LTI Advantage. After a few thousand successful grade passbacks, my calls began to fail for a small subset of students from one school. I thought this was odd since I was using the same exact code for all students in the school.
After connecting with the school's Canvas Admin, they eventually got Instructure involved and after going through a Level 1 and then finally a Level 2 engineer, they were able to determine the issue. Regardless of the specifics, from the first email until a solution was presented, approximately 6 weeks passed.
My question is whether Instructure offers any paid support for developers so that I might be able to receive quicker feedback. And, if so, has anyone here has used that support more successfully than the forum?
