Setting user-observer pairing via upload or API with an active SIS integration
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Prior to our sync to Aspire (Utah's SIS system) I was able to upload a file via SIS uploads or use the API to pair success coaches with their students as observers.
However, since the integration when I run it in test it generates duplicate users in a observer/user paring instead of paring existing users.
I've checked the documentation and tried the git hub solutions, I'm using a downloaded file to ensure the ID's are exactly correct, and the formatting doesn't give me any errors. The API executes successfully without errors. I am able to perform other operations on existing users, like password resets, without issue.
No matter what I try, I can't get it to pair the existing users instead of generating new ones.
I do have my old documentation in a SOP, so I'm nearly positive I"m doing the exact same thing I did pre sync, but I can't be 100% sure as this is really a once a year thing.
Generating code via the API works great, and we use this for parents but it would be overwhelming to pair the coaches with students 1 by 1.
Suggestions? Even ideas about what to add to logging to troubleshoot would be helpful.
