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At Instructure, we make products to enrich, support, and connect every aspect of teaching and learning.
In your experience with Canvas, you or your colleagues may have seen an announcement in Canvas with an invitation to participate in a survey. If you followed the link, you were asked to answer the following question: “How likely is it that you would recommend Instructure’s Products to a friend or colleague?” If you’ve answered that question, you’ve given feedback to Product Management through one of our many input channels. If you’ve dismissed this announcement, we hope the following added detail will encourage you to participate in the future.
Overview
We have designed our survey to act as one of the direct channels for end-users to give their feedback to the people who create Instructure’s products. Our goal is to get comprehensive and diverse input with minimal impact on any individual user. As product improvements are evaluated and prioritized, this feedback is used in our decision-making processes.
We invite faculty and administrators to take this one-minute survey via a randomized schedule. Participation is completely voluntary—you can choose not to participate or stop participation at any time.
If you choose to provide feedback, you will be doing so anonymously.
Survey Questions
- Primary Role
- Select the role that most often accounts for your time using Canvas.
- Instructure Products Used
- Please indicate which of the following software products you use (select all that apply):
- NPS
- Net Promoter ScoreⓇ, or NPSⓇ, is a measure of users’ perception of our brand. Users are asked how likely they are to recommend our products on a scale of 0-10 from within our products.
- How likely are you to recommend the following to a friend or colleague?
- Free-Response Feedback
- Thinking about the solution(s) you use:
- What do you appreciate about the solution(s)?
- What key improvements could be made to earn a higher score next time?
- If you have any other feedback you'd like to share, please do. We're listening.
How Information Is Used
- Product Managers use the NPS score to track changes in product health and user satisfaction over time
- Any free-response feedback is greatly valued:
- All comments are aggregated in a text analysis/sentiment model to track large scale changes and identify trends
- Analysts at Instructure monitor trends and surface to product managers and product leadership
- Comments are often reported in full (but anonymously) in company-wide internal reports in conjunction with other feedback (from the Community, User Groups, User Interviews, etc.)
Privacy and Security
- We use Qualtrics, our trusted survey platform provider, to distribute and collect this feedback. We use Snowflake, our secure data warehouse, to store your feedback. We store your feedback data in the U.S.A. Your feedback is for internal use only, we do not use an individual’s direct feedback in any of our public-facing collateral. Anything made public would be in aggregate form only.
- An individual’s data IS
- Anonymous and aggregated in dashboards that indicate product health and user satisfaction
- Regularly reviewed by Product Management and Executive teams
- An individual’s data is NOT
- Made available to third parties
- Tied to specific usage patterns for detailed data mining
We are listening to all of our feedback channels and we appreciate every user that takes the time to share through them. Thank you for your interest in learning more about this particular channel.
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