Canvas iOS app profile picture upload error (Canvas Teacher V.1.17.0)

[ToriC]

I've got to know that profile pictures uploaded via web version will give you a blurry picture although the original photo is in high resolution within the suggested file size. Several on this forum suggested I use the mobile version instead, to get clear pictures. However, whenever I try to change my profile picture on the mobile app (I've tried it on both iPhone and iPad) it gives me this error message:

"There was an unexpected error. Please try again."

No matter how many times I try, it shows the same message. It's the same for the Student app too. I've constantly been checking app updates on App Store--but none is available. Is there anyone who's having the same issue, or who knows any possible solution to this?

Any input would be greatly appreciated!

[Saraac]

Also having this same exact issue.  IT at my college could not help me.  I used to be able to upload a photo from mobile until this semester.  

[greydon · Accepted solution]

Hello @ToriC 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with uploading a profile picture on the app. It has been an issue over the past few weeks  and  Canvas has developed a fix for it. However, the upcoming release will be version 6.18.0. When it is released, you can update  the app and it should work as intended. You can check for it here: 

https://community.canvaslms.com/t5/Canvas-Releases/tkb-p/canvas-release 

[rseilham]

I'm not sure if it will be available in Canvas Teacher 1.18 as it isn't part of the release notes, but you can use Canvas Student 6.18.0,