Click to View link from parent notifications results in 403 Error

[ElisabethHelstr]

I am trying to figure out where in admin settings I can fix the URL for parent notifications. Parents receive email notifications and when they click the "Click to View" link they get a 403 error, app_not_configured_for_user. 

I am guessing it's linking to the SAML link we use for students and staff and not the LDAP link we use for parents.

[NoahBoswell]

Hey @ElisabethHelstr ,

I apologize that nobody has responded to your post until now!

Yes, you are correct. It seems you have that specific app set-up or configured in a way that it works for students and staff, however parents do not have access to it. I usually see this when schools have their canvas account connected to a specific google workspace domain, and anyone that tries accessing it from outside the organization receives that exact same message. So yes, it's definitely a access configuration for parents that would need to be adjusted.  

Best,
Noah