[ARCHIVED] I am a Student and I can't see any of my courses I'm enrolled to on the mobile app.

[DeletedUser]

I'm not sure its a bug, but all the my courses are missing the apps says I'm not enrolled to any courses. On my laptop I see my courses perfectly fine just not on mobile, I am on the right account as well. Then one of my classmates had the same issue  as well with their courses going missing on the app. How do I fix this?

[rseilham · Accepted solution]

@DeletedUser,

I'm not sure I have an answer for you on this, but a few things you can try. 

It's possible your courses might be there, but not on your dashboard, here are directions to view all courses in the app - https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/How-do-I-manage-Courses-and-Groups-in-the-Student-app-on-my-iOS/ta-p/1885#view-courses

Another suggestion is to make sure your courses are favorited on the web and see if that helps them show on the app: https://community.canvaslms.com/t5/Student-Guide/How-do-I-customize-my-Courses-list-as-a-student/ta-p/500#manage_courses

Outside of these suggestions, I would recommend that you contact your local tech support to see if they can troubleshoot this further. 

[BEFerriter]

De Anza  has somehow deleted my name from my courses....I guess.  I do not know what they are doing but apparently neither do they!

[Chris_Hofer]

Hello there, @BEFerriter ...

Please see my response that I posted to your other question here: Re: Why am I told I am not enrolled in any courses... - Instructure Community.

[Jeeemz]

This is not a solution.  I have the same problem.  It's in several other forum posts as well with no answer.

Canvas on my tablet doesn't show the unit I'm enrolled in, but does show some random courses I'm not enrolled in. 

[Chris_Hofer]

@Jeeemz ...

I replied to you in another thread as I was curious to know if you were using a browser on your table or if you were using one of the official Canvas apps:

• What is the Canvas Student app?
• What is the Canvas Teacher app?

Also, if you are seeing courses that you aren't enrolled in, you'd need to reach out to your school's Online Learning / eLearning / Distance Education department and see if they can help you troubleshoot why you are seeing those courses.  They should be able to help you with that issue.

Keep us posted...thanks!

[Jeeemz]

I've tried both, and they both have the same problem.  And I'm logging in as a student.

The courses I do see are just basic new student training course, "Respect and Safety at ---" and some "Science" student information one.  But I don't see those on my computer or phone.  Just on the tablet.

[Chris_Hofer]

@Jeeemz ...

Do you see those courses on your desktop computer if you go to your "Courses" >> "All Courses" screen?

How do I view all my Canvas courses as a student?

[Jeeemz]

No.  I see other courses like them, but they're different. 

I'm logged in with the same account.  I've never had another account before this, never used Canvas before this, don't go to any other schools, and I'm only taking one actual course for credit.   It seems that mine is a pretty simple use case.

[Chris_Hofer]

@Jeeemz ...

ok.  Sounds like you need to have a conversation with the Online Learning / eLearning / Distance Education team at your school...and maybe the Canvas Help Desk staff, too.

How do I get help with Canvas as a student?