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The latest questions and discussions in Canvas Mobile Forum. Ask a question, start a discussion, contribute to the global Instructure Community

Since the latest update, the app crashes every time I try to put a comment on a paper in SpeedGrader. I tried using the “Report a Problem” feature in the app, but that just went to my local administrator, who told me they were unable to address the p...

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I've tried searching for the iPad app today (10/15/19) to no avail. Has it been removed?

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I completed an assignment for a class that I submitted, the grade is in the course, but it still appears on my to-do list and says it has not been submitted. How do I fix this? Is anyone else having this issue? Even when I try to mark it as "done," i...

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Hi. In my notifications on my phone, I have different assignments that show up, but when I go on the actual canvas through the website, I'm not sure how to pull up those same notifications. It says I have no notifications. How do I view assignments t...

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I had my students answer their midterm exam questions on Canvas through the Quiz function.  Rather than write their exam on a separate document and upload their responses, they wrote it on the Canvas site.  When I go to grade them on my iPad using my...

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Does anyone know why the papers (switching between a paper of one student to the next) is so slow on iPad in the teacher app? I seem to be able to move quickly through the papers on the computer but on the iPad it loads very slowly after I select the...

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Recently, my push notifications on my android phone stopped working and they previously worked. When they worked my phone was always on battery power save mode and all notifications popped up; so i know that is not the issue. Since they've stopped wo...

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When I am grading assignments on my iPad in the Canvas Teacher app, I can seemingly use all the functions (the pencil, eraser, highlighter), however, now when I try to make a comment the Canvas Teacher App shuts down.  This has happened at least 15 t...

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Are you able to have the rubric specifics available on the app and not just the web version?  My kids have iPads and mostly use the app and I would like them to see specifics on the app and not have to go log into the website...

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When I am in the Canvas app on my ipad, in a class, in a module, in an assignment, several clicks deep and then switch to a different app, like Word to work on an assignment, or OneNote to take notes on something, and then switch back to Canvas, Canv...

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Students are reporting that the Canvas App is crashing when accessing it via an ipad. Is anyone else having this issue?I'd like to submit a ticket of some sort to help resolve this issue. 

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Hi there,My Samsung Galaxy S10+ has suddenly stopped receiving any push notifications. I've check all settings to ensure that Background Data is not restricted, Power Mode is off, I've cleared Cache and Data and uninstalled the app, but nothing seems...

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I’m being repeatedly bombarded with “unexpected error” messages anytime I enter anywhere on the app or try to load or post anything. I’m using the app on my iPad and get the same messages on my iPhone, both my devices utilize the latest IOS 13 update...

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For a few weeks now,  I have been unable to access my classes on Canvas app. I have talked to Apple customer representatives, I have talked with my school OIT representatives no one seems to know what’s going on about me not having access to my class...

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We are experiencing issues in the app when filtering by section.  If the filter is on, and a section is applied, the app goes to a Whoops!  screen.  Is anyone else experiencing this?  We are using iPads and the latest version of the app.

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I’m running Canvas Student on iPad with the latest iOS 13.1.2 and it crashes after I select any course. Is anyone else seeing this or is it my iPad maybe?Thanks

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We are experiencing a massive cases on this, they can't view the files in Canvas App and they cant even download the files (pptx, ppt) files to be more specific. I checked if they are able to see the File link in navigation bar, I checked if the file...

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I cannot open spreadsheets on my  Ipad  that are submitted by students  in Canvas.  The sheets open in a pdf format, even though they are submitted in Excel format.  I need to be able to click on cells to see what formula they used.   Can this featur...

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I've tried viewing each module's presentation/slideshow on my Apple products (Mac, iPad, and iPhone) via the Canvas app and various web browsers but all that comes up is a black box with the the loading symbol. No matter how long I wait, nothing is e...

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Canvas Mobile Forum
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How come the student iPad app keeps crashing?

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When logging into the canvas app on the ipad - I try to select "save login for 30 days" and it opens another window that says "this window should close automatically". It wont. I select the "click here to close this window manually" and it doesn't cl...

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The Canvas mobile app does not show the course home page.  I have a lot of content links for my students in my course home page, and they were not able to access these links.  In order to access the home page, they had to dig through different menus....

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Hi canvas:There is a flashback problom on my  ipadmini 5 after I upgrading the system until ipadOS 13.1.2, I can open canvas but when I click to the course, it will be flashback, I tried restart ipad and reinstall the app, it doesn't work. could you ...

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Last Friday there was an update on my google pixel phone. Since then I have not received any notifications on my phone in regards to canvas. I have checked and all the settings for canvas are the same. I have restarted my phone, relogged into canvas ...

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Can a student (or the instructor) hide assignments that have already past from showing up on their mobile app? If so, how is it done?

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Canvas community is the only thing that opens for me.

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Hi.  I have a question about the Student App (my experience is with the iOS version but I suspect it's also an issue with the Android version).I had a student report that a link to an online database in our library did not take her to the right page....

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We are having problems with eCampus using iPads with OS 10.3.3. When our students click on assignments they get a blank screen. On iPad OS 11. assignments show up fine. Also on a PC assignment show up good. Our IS administrator claims eCampus will no...

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Can we add the "inbox" feature on parent app? This will solve alot of my issues regarding the app as communication is the main reason for parents to have access in addition to following up in courses and viewing the calendar. 

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