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johnv1
Community Participant

Can't see videos in Canvas mobile app!

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Our institution uses embedded videos in all our courses, hosted on a 3rd-party service called Vzaar. This was working fine in the Canvas mobile app until one day a few weeks ago, when all our embedded videos stopped showing up in the app, making it more or less useless for our students.

I did some testing and enquired with Canvas Support, and according to them there are NO video platforms that are working in the Canvas mobile app any longer, with the sole exception of YouTube. They said developers are looking into it but can't tell me when/if this might be fixed.

Is anyone else grappling with this problem out there? I can only assume from what they've told me that there must be many more institutions affected, but I haven't seen anything about it here on the Canvas Community.

We were just about to make a major push to let make all our written + image content responsive so it would look good on mobile, but our plans are dead in the water at the moment as none of our video content is visible.

If anyone knows anything more about this I would appreciate any info, thanks.

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1 Solution

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johnv1
Community Participant

Well I'm happy to say that I installed the new version of the Canvas iOS app today (3.15) and our videos are visible again! Thanks Canvas app team...

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9 Replies
kenneth_rogers
Community Champion

My first question is exactly how are you embedding the videos? I could test with media site on my end, but I just checked one of my test courses and Vimeo works just fine.

kenneth_rogers
Community Champion

In thinking this over some more, I wonder if this may also be related to what some users have mentioned recently about PDF's not being viewable in our Canvas Mobile Open Discussion​. Deactivated user​ replied this morning to the notes about that discussion (found at 09.20.16 Open Discussion Notes​) and said an update has been pushed to Apple and will be available 9/27.

I am not saying this is indeed the solution, however by him saying "some links got messed up" makes me think (hope) this could be the cause.

Yeah, this very well could be the case. If you were linking to videos, there may be a problem opening the url in the current App Store version, 3.14.2. 3.15.0 seems to have fixed all the link issues in every case we have tested so far.

johnv1
Community Participant

We're embedding them with iFrames, and the videos are set to private, with our instructure.com subdomain set as an allowed domain for embedding.

This had been working in the Canvas mobile app since we started working with Canvas last year, until suddenly they didn't show up any longer starting a few weeks ago.

I did some more testing myself and found that public YouTube and Vimeo embeds work, but neither public or private embeds from Vzaar and Wistia appear any longer. Canvas support has done some more testing and told me that the only platform that found that WAS still working was YouTube.

Are your Vimeo videos set to public or private for embedding purposes?

johnv1
Community Participant

Interestingly, I see that embedded PDFs in our courses ARE still viewable, but video pages are blank.

johnv1
Community Participant

We are embedding the videos in iframes, could this error be related?

johnv1
Community Participant

Well I'm happy to say that I installed the new version of the Canvas iOS app today (3.15) and our videos are visible again! Thanks Canvas app team...

View solution in original post

johnv1
Community Participant

Well I'm happy to say that I installed the new version of the Canvas iOS app today (3.15) and our videos are visible again! Thanks Canvas app team...

mbulpitt
Community Member

I had a similar issue with Wistia videos not showing in the Android app. Turns out it was the because Wistia embed codes use protocol relative URLs

e.g. 

<iframe src="//fast.wistia.net/embed/iframe/...

and putting 'https:' in front of the URL fixed the issue in the app.

e.g.

<iframe src="https://fast.wistia.net/embed/iframe...