Portfolio not working in Sandbox

[p_devi]

Hello,

I am testing the new Canvas Portfolio and keep getting an error and am unable to proceed.

{"statusCode":500,"message":"Internal server error"}

Could you look into this please.

[jmerlenbach2]

Hi @p_devi , I had a similar error yesterday. Removing the developer key and starting from scratch solved the issue.

Also, you mentioned you had this in a sandbox - is that a separate production instance of Canvas, or a beta/test environment. My understanding from the communications was that this tool was only functional in production environments, so that may be an issue as well.

[p_devi]

We have a test Sandbox area, it works for everyone else that has access to Sandbox except me unfortunately

[Dalma_Schnell]

Hi @p_devi 

Just checking in - did reconfiguring the LTI work for you as @jmerlenbach2 suggested? The current version also supports sandboxes, so there shouldn’t be any difference there. Also, just to double check, did others have no issues accessing the Portfolio, or is this happening for multiple users?

If you could send another screenshot where the URL is visible, along with the name of the user you’re testing with, we can look into it further! Alternatively, if you reach out to Support, they can create a ticket for us so we can investigate directly.