[ARCHIVED] Can't un-favorite old classes/courses

[robert_radcliff]

I cannot "unfavorite" any of my unpublished classes...from 2018/'19. I would like to remove them. It only allows me to move them up/down/left/right...totally different than my coworker's screen options. How do I fix this? 

[RenzoRaines]

did you ever figure out how to solve this problem? I'm having the same issue.

[Chris_Hofer]

@robert_radcliff and @RenzoRaines …

Have you tried going to your “Courses” >> “All Courses” screen in Canvas to un-favorite your courses?  On your “All Courses” screen, you would see a star next to each course name, and you could try to remove the star (un-favorite) next to each course name that you do not want to show up on your Canvas Dashboard.

Give that a try, and let Community members know if that works for you.

[RenzoRaines]

Thanks for your communication, however, my issue unfortunately persists. I have reloaded canvas, favorited, and unfavorited courses multiple times... yet my issue remains the same. It's very odd because I have done what you are describing to do in the past semesters of school and it has worked... but for some reason, it is not working now.

[Chris_Hofer]

@RenzoRaines …

When you navigate to your “Courses” >> “All Courses” screen in Canvas, hover your mouse over one of the yellow stars that you are trying to remove (un-favorite).  Do you get any kind of helpful tooltip (pop-up) that tells you one way or another if you are able to remove that yellow star or not?  If so, what does that tooltip say?

[RenzoRaines]

So, I am able to unstar/ unfavorite the courses. this makes it seem as though all of the courses I have "unselected" will no longer show up on my dashboard. This however is not the case. Just to clarify, the issue I face is not with being able to unstar, but for some reason doing so is not actually getting the courses to disappear from my dashboard.
Hovering over the stars just says the usual "click to add (course and professor) to the course menu"

[Chris_Hofer]

@RenzoRaines …

Interesting!  Here’s something else to try…. After you have removed the yellow star from next to a course in the “All Courses” screen (even though the course still appears to show on your Dashboard), try clearing your browser history/cache:

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Once you have done this, close out of your browser completely.  Then, re-start your browser to see if the courses appear on your Canvas Dashboard.

It might also be interesting to know if you are getting the same behavior using a different browser…such as an up-to-date version of Mozilla Firefox or Google Chrome.

What are the browser and computer requirements for Instructure products?

Hope this will help!

[RenzoRaines]

Right?!?... how bizarre?!? Ok, so i have just followed the steps you have provided.
Cleared all my browser history/ cache, closed out of my browser and restarted, and I am using up-to-date chrome (which is listed as compatible with instructure products). Still, the issue remains! Even if this problem doesn't get resolved, I really do appreciate your assisting communication!

[Chris_Hofer]

@RenzoRaines …

Happy to help.  Beyond this, I think it would be best for you to reach out to Canvas Support.  They may have some other suggestions for you to try:

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Please keep us posted here in the Community by posting an update once you have (hopefully) found a solution.  Thanks!