beverly_owen
New Member

Canvas accessing my microphone and webcam

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6 Solutions
Bobby2
Coach Emeritus

HI  @beverly_owen  Thank You for your question.

It depends a little on which application you are needing to give access for. However, generally most tools are very similar and request to allow camera and audio before they start filming. 

Examples will be the record media tool in Canvas, Conferences in Canvas and Teams Meetings. 

Sing out if you need a hand. 

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Hello,

Thank you for responding. I am singing out...

I teach first grade so when I make an assignment in BLEND I would like to record the directions. When I click on the Record/Upload Media button and then the Record button I get the message "Please allow canvas to access your microphone and webcam'. I don't know where/how I can give them permission. Please advice. Thank you.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

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Hi  @beverly_owen y, the photo didn't attach.

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Not sure what happened, it shows it on my end. I'm trying it again. Hopefully you see it this time.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

View solution in original post

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Bobby2
Coach Emeritus

My fault, I needed to open the question completely. Apologies.

Your image shows that you are using Chrome which is great. I've looked in my Account Settings and can't see an option to either turn on or off my computer camera. 

Perhaps try clearing your computers cache and restarting it, and see if that fixes the issue. If none of that works, then I would recommend contacting Canvas Support to see if they can help. To do this click on the Help link and Report a Problem.

Wish I could be more helpful. Please let me know how you get on because this is well worth fixing. It's a tool I wouldn't want to be without. 

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jhanson2
New Member

Hallelujah!  I figured it out.  I had to go into my CHROME settings to figure it out.  While logged into Canvas, look at the top of your browser.  See the 3 little dots at the top right?  Click on them.  Then...click on settings.  This will open up a new browser.  Scroll down until you see "site settings."  Click on it.  It should open up so that you see the Canvas website listed. Click on the arrow to the right to access permissions for Canvas.  You can then ALLOW microphone and camera to be accessed by this website.  TA - DA!  I hope this explanation was clear and helpful.

Jael 

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18 Replies
Bobby2
Coach Emeritus

HI  @beverly_owen  Thank You for your question.

It depends a little on which application you are needing to give access for. However, generally most tools are very similar and request to allow camera and audio before they start filming. 

Examples will be the record media tool in Canvas, Conferences in Canvas and Teams Meetings. 

Sing out if you need a hand. 

0 Kudos

Hello,

Thank you for responding. I am singing out...

I teach first grade so when I make an assignment in BLEND I would like to record the directions. When I click on the Record/Upload Media button and then the Record button I get the message "Please allow canvas to access your microphone and webcam'. I don't know where/how I can give them permission. Please advice. Thank you.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

Hi  @beverly_owen . That's a great tool to use with your Grade One students.

When it asks you to 'allow' the camera simply click the 'allow' button. Then you will be good to go. 

The students can use the same tool too. They LOVE it!

Have fun!

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Please see attached photo. This is the message I receive when I click on the 'record/upload media.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

0 Kudos

Hi  @beverly_owen y, the photo didn't attach.

Not sure what happened, it shows it on my end. I'm trying it again. Hopefully you see it this time.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

0 Kudos
Bobby2
Coach Emeritus

My fault, I needed to open the question completely. Apologies.

Your image shows that you are using Chrome which is great. I've looked in my Account Settings and can't see an option to either turn on or off my computer camera. 

Perhaps try clearing your computers cache and restarting it, and see if that fixes the issue. If none of that works, then I would recommend contacting Canvas Support to see if they can help. To do this click on the Help link and Report a Problem.

Wish I could be more helpful. Please let me know how you get on because this is well worth fixing. It's a tool I wouldn't want to be without. 

Thank you for responding and your help.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

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everson_50
Community Contributor

I am also experiencing this same issue.  I too am using Chrome, and I get a message much like Beverly's message, without any options to "allow."  Have any fixes been identified?  Does anyone else have this same problem?

Thank you!

Michelle

jhanson2
New Member

I'm having the same issue -- exact same pop up when I try to video/audio record. If you all figure it out, let me know!

Jael Hanson

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everson_50
Community Contributor

I'm afraid I haven't figured it out yet, Jael.  I almost wonder if there is some kind of Chrome setting that I need to change.  I did try a couple of other browsers (like Edge and Firefox), and things seem to be working fine there.  It's just a Chrome issue, and this is a shame since that is my preferred browser.  Smiley Sad

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jhanson2
New Member

Hallelujah!  I figured it out.  I had to go into my CHROME settings to figure it out.  While logged into Canvas, look at the top of your browser.  See the 3 little dots at the top right?  Click on them.  Then...click on settings.  This will open up a new browser.  Scroll down until you see "site settings."  Click on it.  It should open up so that you see the Canvas website listed. Click on the arrow to the right to access permissions for Canvas.  You can then ALLOW microphone and camera to be accessed by this website.  TA - DA!  I hope this explanation was clear and helpful.

Jael 

everson_50
Community Contributor

This is excellent, Jael, and it worked for me as well.  THANK YOU!!!!

 @jhanson2  Welcome to the Canvas Community, and what a great way to make an entrance! Thanks for being so helpful to your fellow community members, especially in these difficult times. Please check your direct messages for a small token of our appreciation. :0)

Thanks again for all that you do and keep up the good work!

Sincerely,

Canvas Community Team

This was just the info I needed! Thanks!

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I was having the same problem and this totally answered my question! Thank you so much!

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Thank you so much! This was EXACTLY my problem, and you really helped me out of a jam.

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Thanks - it was slightly different for me with an additional step needing me to click on security and privacy before site settings, but got me there.