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npl199
New Member

Canvas is blank

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I am trying to log into my canvas on my macbook. Canvas lets me log in but then the boxes for my different subjects are blank and show nothing. I have restarted my computer and logged in and out. Any ideas on how I can fix this?

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chofer
Community Coach
Community Coach

Hello there,  @npl199  Welcome to the Canvas Community.  Thank you for posting your question.  I helped answer a similar question last evening from a student with a Mac, and so I invite you to check out my responses here: My Macbook Air will not load my canvas correctly.  Also, I would highly suggest that you make sure that your web browser of choice is up-to-date.  Please use this Guide to make sure you are using a supported web browser (for example, do not use Internet Explorer 11 as this browser is no longer supported by Canvas).  Which browsers does Canvas support?‌  I hope this information will be of help to you, Nicholas.

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chofer
Community Coach
Community Coach

Hello there,  @npl199  Welcome to the Canvas Community.  Thank you for posting your question.  I helped answer a similar question last evening from a student with a Mac, and so I invite you to check out my responses here: My Macbook Air will not load my canvas correctly.  Also, I would highly suggest that you make sure that your web browser of choice is up-to-date.  Please use this Guide to make sure you are using a supported web browser (for example, do not use Internet Explorer 11 as this browser is no longer supported by Canvas).  Which browsers does Canvas support?‌  I hope this information will be of help to you, Nicholas.

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nsweeten
Community Contributor

You will need to make sure your operating system is the most recent version first. Then you will see more suggestions for web browser updates.  After both are the most recent supported version, Canvas will appear as normal. 

*If you've made any changes to your malware/anti-virus/pop-up blocking protection, you may need to "Allow" canvas again.