Canvas not working

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Community Novice

How do I submit a ticket my canvas is not working I can not submit an assignment even though I click on the right area nothing happens, I have a deadline!!! can someone please help me!!!

1 Solution
Instructure Alumni
Instructure Alumni

Hello,  @evelyn_rojas   and Welcome to the Canvas Community! At the moment, Canvas is fully operational, so you might be experiencing an issue with an unsupported/out-of-date browser. Here are some troubleshooting steps you could try:

  • Check your device compatibility: What are the basic computer specifications for Canvas?
  • Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
  • Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.


If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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