cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dmarilla_4529
Community Member

Contacting My Professor

Jump to solution

My professor only wants to be contacted through Canvas.  He sent the entire class a group email informing us about how he would like to be contacted.  If I reply to that email is that the same thing as contacting him through Canvas, or is there another way to contact him through Canvas?

Tags (1)
1 Solution

Accepted Solutions
Hildi_Pardo
Community Advocate
Community Advocate

Hello De'Alo,

If the email you received was written in Canvas and pushed out to you via an email notification, then yes -- you should be able to reply, and the instructor will likely receive your message in the Canvas Inbox (and possibly also receive an email, if he has email notifications turned on). 

Does the email you received say it's from Instructure and show the canvas logo?   If so, go ahead an reply.

Or is the email directly from his email address?   If so, do not reply.  Go to Canvas and use the Inbox to contact him.

Here are the Student Canvas Guides related to Inbox: 

https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents#jive_content_i... 

Hope this helps!

View solution in original post

2 Replies
Hildi_Pardo
Community Advocate
Community Advocate

Hello De'Alo,

If the email you received was written in Canvas and pushed out to you via an email notification, then yes -- you should be able to reply, and the instructor will likely receive your message in the Canvas Inbox (and possibly also receive an email, if he has email notifications turned on). 

Does the email you received say it's from Instructure and show the canvas logo?   If so, go ahead an reply.

Or is the email directly from his email address?   If so, do not reply.  Go to Canvas and use the Inbox to contact him.

Here are the Student Canvas Guides related to Inbox: 

https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents#jive_content_i... 

Hope this helps!

View solution in original post

Yes it’s from instructure and the the Canvas logo is located at the top of my page and it says inbox.

Get Outlook for iOS<https://aka.ms/o0ukef>