[ARCHIVED] Need to contact CSM

[AdrienneS]

I need to contact our CSM. I have the name, but no contact info. Can you please let me know how to contact this person?

[dgrobani · Accepted solution]

Try accountservices@instructure.com

[jo_e_shanks]

Doesn't my organization have names and emails to contact our CSMs directly?

[Chris_Hofer]

@jo_e_shanks ...

When I was at the Technical College in my city, I know that our Customer Success Manager moved to a larger team, and we were asked to use an e-mail address similar to the one that @dgrobani provided above (in fact, it could have been the same e-mail address, IIRC).  That e-mail address goes to an entire team, and someone from the team would reach out to us to help us with our questions.  I think it was one way for them to help with coverage ... for example, should one of their team members be out of the office for a day or two.  It always worked well for us, and we had little issues getting a response from the team.  Hopefully the same will be for you, too.