PASSWORD ISSUE

[rosario_campove]

Hi,

I want to change my password and when I click on "SETTINGS", there is no a "edit settings" bottom available.

Is there any other way I can change my password?

Please help me. #change password‌

Rosario

[kona · Accepted solution]

 @rosario_campove , greetings! How to change your password for Canvas will depend on your specific school and how they do things. Because of this, you would want to direct your question to tech support at your specific school. 

Kona

[rosario_campove]

I am a student and told about this to my professor and he said it might be an issue with my mac laptop, which I don't think so since my other classmates did not have this issue.

Is there any way I can reset the password or another way to change password?

[kona]

It actually could be a Mac issue. 

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.