[ARCHIVED] Receiving error message when trying to export course content

[venitk]

We've had a couple reports of students unable to download course content (different students, different courses).

The button IS checked in settings. 

I tried it myself, in Chrome, and got this error:

Then I got this email:

Are there settings on the institutional level that need to be flipped? 

[erinhmcmillan]

Hi, Katie!

Sounds like there's a problem on the backend we need engineering to review. Have you sent this information to Canvas support, along with the URL where you are trying to export your course? They'd be able to assist you further.

Thanks,

Erin

[kpatton3]

Below is the answer I received from Alan with L2 support - thanks, Alan!

Next question: Does the file type matter, or does this happen when any type of file is duplicated within a course?