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harwellm
Community Participant

Recording with Big Blue Button

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Where do the recordings go when recording a conference with Big Blue Button? Everything I have seen says the recording should show up under Concluded Conferences (beneath the title of the conference) but they aren't there...even days later. Any advice about where the recordings would go? 

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2 Solutions

Accepted Solutions
chofer
Community Coach
Community Coach

Hi there,  @harwellm ...

I *think* you are correct, but I'm not sure why recordings wouldn't show up soon after you have ended your session (though it may take up to 24 hours???).  Let's see if  @ffdixon ‌ can help shed some light on this situation for you.  Good luck!

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erinhmcmillan
Community Team
Community Team

Hi, Melanie and Leslie,

Fred mentioned that there's a way to contact BBB for help, but as I didn't see it very clearly in our Web Conferencing Resources document, I figured others couldn't, either! That page now includes its own link about how to get help with recordings—sounds like you are both over the 24-hour timeframe, so I'd recommend reaching out. To save you an extra click, the new link in the conferencing document links out to How long until my recording is available for viewing? – Blindside Networks Customer Support Portal. Send an email and the information described within that page, and the BBB team will do their best to help you out!

Thanks,

Erin

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7 Replies
chofer
Community Coach
Community Coach

Hi there,  @harwellm ...

I *think* you are correct, but I'm not sure why recordings wouldn't show up soon after you have ended your session (though it may take up to 24 hours???).  Let's see if  @ffdixon ‌ can help shed some light on this situation for you.  Good luck!

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ffdixon
Community Champion

Hi,

I am the product manager for BigBlueButton. I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and while can't speak on behalf of Instructure, I can respond to your question.

Just trying to narrow down your scenario ... are you using Canvas Conferences from within a Free For Teacher account or are you using it at your school?

Regards,... Fred

leslieahendrix
Community Participant

Hi Fred,  I just emailed you before I found this thread.  I use a free for teachers account and am running an online course for 90 students currently.  My recordings aren't showing up.  Can I get recordings enabled again?

leslieahendrix
Community Participant

canvas3‌  @canvas_admin ‌ My recordings are also not showing in Blig Blue Button.  I have had recordings in the past.  Please help with this - I am running a large online class right now and need the recordings available for those who cannot attend sessions due to time zone differences.  Is something broken?  I really don't want to have to put my classes back in Blackboard - I am a very vocal supporter of Canvas at my university.  But, I will receive backlash about this.And not having the recordings available is making my job impossible right now as I am having to help the students individually via separate conferences and messaging. This is impossible for 90 students.  I contacted help 4 days ago and have not gotten a response. Please help

erinhmcmillan
Community Team
Community Team

Hi, Melanie and Leslie,

Fred mentioned that there's a way to contact BBB for help, but as I didn't see it very clearly in our Web Conferencing Resources document, I figured others couldn't, either! That page now includes its own link about how to get help with recordings—sounds like you are both over the 24-hour timeframe, so I'd recommend reaching out. To save you an extra click, the new link in the conferencing document links out to How long until my recording is available for viewing? – Blindside Networks Customer Support Portal. Send an email and the information described within that page, and the BBB team will do their best to help you out!

Thanks,

Erin

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Thank you so much Erin.  And I just tested a conference and recorded it and it is showing as it should - YAYAYAYAYAY!!!!  I was having a very difficult time teaching 90 students without being able to record office hours.  

So glad to hear that, Leslie!