Student not able to log in

[KamilahCarter]

Hello,

I have a student that got the error message "AADTS50105" about two weeks ago.

She was using Pulse to sign in.  I advised her to log in directly on Canvas. She couldn't get in. I removed her then sent her a new course invitation. She says she has not received any of my new course invitations in her inbox, they show pending on my end. She says that she does not get the link when she requests to change her password either. I tried to add her with a Log in ID but was rejected because her email is unconfirmed. 

How can I help her get back in? 

I am using Free for Teacher btw.  Thank you!

[GVeneziano]

I have the same issue with a student of mine. It’s frustrating and when I send them the link directly, they can not find my school or receive the email. I am also using Free for Teacher.

It would be helpful to either 1. We get cc’d on the emails that get sent so we can forward to them if needed or 2. There is a link in the dropdown which we can select and send to them directly. 

[NoahBoswell · Accepted solution]

Hello!

While I think both of these cases were resolved, if anyone reading this is experiencing a similar problem, please do not hesitate to reach out to Canvas Technical Support. You can do this by clicking the 'Help' link when you're logged into your Free for Teacher account and clicking Report a Problem. I'll provide an image below of what I am referencing in case a visual is needed.

- Noah