Time from request to implementation

[lic]

What is the average time form posting a request for a fix of an issue till a solution is implemented?

The issues I have, have been posted by others between 2 and 5 years ago, so I am just wondering, how long a wait I should prepare for.

[chadscott · Accepted solution]

Howdy,

As a user, it seems you've answered your own question. If you are wanting to provide feedback or suggest improvements, check out the Ideas Conversations area and upvote feature requests and comment your suggestions. That is the best and most effective way of interacting with the development team. 
https://community.canvaslms.com/t5/Idea-Conversations/idb-p/ideas

The top right of the board has additional information about the process and how-to articles.

Cheers,

Chad Scott

[lic]

so +5 years is the average?

[Chris_Hofer]

Hi there, @lic ...

I'm not sure if this Guide/document will completely answer your question, but I thought I'd pass on the link to you in case you've not seen this before:

What is the feature development process for Instructure products?

Hope this helps a bit.

[lic]

It doesn't give a time frame.

I am just curious to know if 5 years is normal, or if it is just that the problems I have are insanely complex or of no interest to Instructure.

[lic]

I really feel caught in a "good day fellow" - "axe handle" sitution here.

I haven't had my question answered, but obviously my problem is solved!

[chadscott]

@lic The links provided explain the development process and ways to communicate. Unfortunately, Canvas does not address every issue or use case posed by end users. They do a good job of listening to customer needs and requests, but since it's such a large product with a diverse user base, there is no way they can implement or develop to everyone's specific needs.

From my personal perspective as a Canvas user, I've noticed that the rapid expansion of Instructure and COVID have forced Canvas in particular to focus development on key components and new features to meet the demands of blended and virtual learning. This has caused many wants/needs for other new features or refinements to other aspects of the platform to be pushed back or set to the back-burner. I expect that to change and start to loosen in the next year.

If you have specific requests, I would talk with your institution's Canvas admin team to pass it on to your institution's Canvas CSM. If the need is high enough and could affect a large number of users at your institution, your institution's admin team may explore developing a custom solution either internally or with support of a Canvas Solutions Engineer.

This was marked as a solved because there is no "average timeframe" for development of specific asks. I've seen some things added within a few months of initial posting to the ideas board and then there are some features (like better crosslisting) that have been asked for since inception that still aren't on the product map.

Cheers,

Chad Scott

[lic]

Thanks for actually reading my question, Scott 🙂