Turnitin Graded Papers Disappearing

Community Participant


One of my colleagues accidentally changed the submission type on one of her assignments from external tool to online submission after she had already graded 60 papers in Feedback Studio.  When she set the assignment back to external tool, she discovered that although all of the papers were still in SpeedGrader, none of the papers that had been submitted and graded were in Feedback Studio.  She is naturally frustrated. 

We asked for support from Turnitin who sent us to Canvas who said that they could not help because switching the external tool off and back on again generated a unique Turnitin ID different from the original assignment. So the 60 graded papers are gone from Turnitin. 

I am wondering if this situation has happened to anyone else and if we should keep digging for answers. Any help would be appreciated.