Unexpected error occurred migration Blackboard 9.1 to Canvas

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Hello, all. We are in the process of migrating from Blackboard 9.1 to Canvas. Some members of my ID team are getting the following error when pulling content over from Blackboard:

There was an unexpected error, please contact support

We have a ticket in with Instructure, but haven't heard back in 3 days. I haven't had luck googling it, either. Any ideas?

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1 Solution

Actually, I just received information about this issue- it's something with Blackboard file names messing things up. Instructure is working on a fix. Thanks though!

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