[ARCHIVED] Why are some students getting Page Error?

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kspain
Community Explorer

We are having multiple students who are experiencing the same issue. They are receiving this error when they click on the assignment. Any idea why most students do not have this issue and are able to submit their work, while others are receiving this error message?

344281_Screen Shot 2020-04-08 at 1.14.27 PM.png

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Renee_Carney
Community Team
Community Team

A couple of the first troubleshooting steps I usually go through
1. double checking they are using a Canvas supported browser

2. having them check that their internet connection is strong and consistent

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