my files, assignments, and syllabus tab won't load

[nshah104]

when I click on my files tabs to pull up power points, or assignment tabs to pull up assignments through canvas it goes straight to a white screen and nothing pops up. But when I pull it up on my phone it works?

[Stef_retired · Accepted solution]

Hello,  @nshah104  and  Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.