[ARCHIVED] not receiving email notifications

[hannahbug]

I have 2 children in the same class.  They both were receiving emails from their teacher through Canvas, but now my younger daughter is not getting any emails from her teacher through Canvas, but my older daughter is.  They have the exact same settings for notifications, the email address is correct, it is not going to spam, it has not been blocked.  Their teacher and I have been working on this for at least 5 hours.  I'm at a loss as to what else to do.

[KristinL · Accepted solution]

Hi @hannahbug -

Wow! That's a lot of troubleshooting. I can only imagine how frustrated you, the teacher, and your daughter is. While I can't see your account, I can maybe get you pointed in the right direction. We may need to trade messages a few times, but I'm willing to collaborate! 🌞

With your younger daughter, can you check the Course Level Notifications? There's a chance that she opted-out of these notifications on accident.

How do I manage notifications for a single course as a student?  

[amy_cliser]

I also have a student who has all Notification settings correct.  As an admin, I can see the log that says that she does not have any notification emails sent to her.  I am baffled and have spent a lot of time in the past on cases like this, and it ended up that the Canvas system was just not updating / sending out these notification emails. 

The only other interrupter I have found for notifications not going out has been when a student is also using Push notifications on the mobile app.  This has, for some reason, thrown a wrench in a student's receiving email notifications.  It's as though, if a student is set up to receive them on a desktop device and is using the Canvas platform there, but then also asks to receive Push notifications on a mobile device, that the desktop platform no longer works.  I have seen this happen more than a handful of times.  I wonder if that's what the daughter mentioned by @hannahbug is running into.

[dewittel]

I am having the same issue.  None of my students have been receiving email notifications.  I double checked the settings and then tested an Assignment and an Announcement but they didn't receive anything in their email.