We’re excited to officially welcome Panda Bot back to the Instructure Community - smarter, faster, and more helpful than ever!
If you joined our beta in late 2023, you’ll remember the buzz around our AI-powered assistant built to help you quickly find answers across our knowledge base. While promising, we knew it wasn’t quite ready for prime time.
So, we paused, listened to your feedback, and partnered with our Support team and pilot provider, Ada, to create a next-level experience - one that truly bridges Community and Support with intelligence and care.
What’s Launching Now?
- Panda Bot: Same helpful assistant, powered by our full knowledge base.
- Linked Answers: Direct links to source content, so you can go deeper when needed.
What’s Coming Next?
- Support-Aware Responses: Tailored answers based on your institution’s support level.
- Seamless Support Hand-off: When the bot exhausts its knowledge, it’ll pass you to Support - no repeating yourself.
We’re incredibly excited about what this means for you, and what’s ahead. This launch is just the beginning, Panda Bot will continue to evolve as we add deeper integrations and smarter functionality over time.
Welcome back, Panda Bot. We missed you.
