Canvas Data Outage {North Virginia Region}

[oxana]

In the past two days, our Canvas Data data processing experienced some issues while building files for Canvas Data customers in the North Virginia region. Some customers might not see the latest data files in their Canvas Data portal. Please note that customers with shard numbers ending 0, 4, 5 and 9 are not affected, as well as all other regions.

We restarted etl and are monitoring it closely. I'll update the community with additional details when th data processing has completed.

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Canvas Data processing didn't experience any issues today. All North Virginia customers should see data exports available in the Canvas Data portal within the next 3 to 4 hours. Processing is expected to be completed by midnight MT.

[suave77]

Thanks!