Community help

mbra2 · ‎10-30-2023

Hey Canvas Community,

We implemented the Canvas update last week and one of our designers just added an iframe to a content page as per usual. Upon saving and loading the page to review it it is noted that it is jumping to each iframe now after it loads. So now our page is loading and taking the user halfway down the page instead of loading and staying at the top. Further tested this on another page that contains iframes, saved it without making changes, and confirmed the same behavior.

Noted that iframes are now picking up a #document and a full set of <HTML>, <head>, and <body> tags as well. Is anyone else experiencing this?

Please let me know if I am missing something here and should send this elsewhere.

Cheers!

B

Chris_Hofer · ‎10-30-2023

Hi @mbra2 ...

I'm not sure that I'll be able to answer your question...but out of curiosity, what kind of content are you trying to add to your Canvas course page that is requiring the <iframe> code? Are you trying to embed a website into a page? Something else? Is there any chance whatever the content is...that it could be just added using the RCE (Rich Content Editor) instead? Like I said...just curious....thanks!

mbra2 · ‎10-31-2023

Hey @Chris_Hofer,

They were adding a Storyline to that iframe with the following code. Looks like before it would just run the storyline.html within the iframe, but now its taking that .html and wrapping it. Not sure this is a Canvas or browser thing now.

Thanks for the response!
B

Chris_Hofer · ‎11-01-2023

Hi @mbra2 ...

Have you instead tried using the SCORM LTI to upload your Storyline content into your Canvas course rather than having to mess with the <iframe> code? I realize that what I'm about to share is now over three years old, so I do not know if these instructions I had shared back then still apply today, but you might want to take a look at this thread:

Solved: Storyline 360 Content Not loading Properly - Instructure Community (canvaslms.com)

You may have already tried something similar to this, but I wanted to at least share what I had found three years ago. So, I hope it will help in some way. Good luck!

agschmid · ‎10-31-2023

We've also seen the "jumping" when an external tool is loaded in the iframe and this has just recently started happening.

RyanHayes · ‎05-28-2025

We have also noticed this issue and it is very frustrating. We are embedding OpenStax textbooks into pages so students don't have to leave Canvas. However, we also have an introduction or other instructions before the iframe and and Canvas just bypasses it and jumps to the iframe. Has anybody figured out a solution?

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