Educators not able to Accept Course Invite

[AnnaGrunwald]

Hello, I work for a non profit and have a course that we use with local educators. When I send a course invite to teachers that already use Canvas and have a school email associated with their Canvas account, they are not able to accept my Canvas Course Invitation. I am sending it from a free Canvas account to a school district account, wondering if that is a part of the problem. They are only able to view the course contents. I do not know how to work around this. Any help would be greatly appreciated.  Thank you.

[NoahBoswell · Accepted solution]

Hello @AnnaGrunwald ,

Thank you for posting on the Instructure Community!

The free for teacher canvas instance (domain), and a school district's canvas instance (domain) are two whole different sites with different logins, and there is no connection between them. That being said, the educators will be required to create a free for teacher account before being able to be added to your course, which is located on the free for teacher instance.

The reason this isn't working is because it's only looking for users under the free for teacher instance and not other school districts. Once those educators join Free for Teacher, you should be able to add them without any hassle. And if for some reason you're still unable to, provide them with access to a join code instead as a student, and edit their role to teacher after they join your course.

Hope this helps a bit!

Best,
Noah