Floating Support Icon
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Not sure if anyone else realized this, but if you click on the floating support button and either send an email or attempt to phone, you won't have any luck.
I sent multiple emails over the past month and finally sent a ticket through the "Report a Problem" and received the following email explaining that there is no support. Thought other teachers might like to know that if they send any support emails through the floating button it's not going anywhere! Those buttons should honestly just be removed.
"Thank you again for contacting Canvas Support.
As you may know, many businesses have been impacted by Covid-19 in unexpected ways. Canvas Support has seen such a large increase in volume that we are no longer able to provide support for all Free For Teacher help requests. We will still provide support for the following request types:
Deleting Accounts
Restoring Deleted Courses
Resetting Passwords
Making Courses Public
For assistance with any other issue, please visit the Canvas Community at https://community.canvaslms.com"
