I'm a teacher in a FFT account and I have two students who cannot log in anymore.

[julie3]

We are nearing the end of the semester and all my students have previously been able to log in frequently to access their accounts, assignments, and inboxes. But now, two of my students cannot get to the login page, nor can they log in. We have tried having them join with a new email, but with no success. What can be going on?

[NoahBoswell · Accepted solution]

Hi. @julie3 ,

Are the emails that were originally associated with your course school-provided emails, or did they use their own home emails? 

If your school pays for canvas, part of me wants to say your administrator locked new enrollments on the course, and in the process those users were removed. Does your course have a set end date on it that would restrict users from viewing the course after a specific date? This would be visible within the course settings.


Edit: I just saw you use free for teacher, my apologies! Since your canvas is not a paid for edition, I recommend reaching out to canvas support for assistance, especially if there isn't an I.T. that would have canvas access with admin-level permission to fix this issue.

Hope I'm able to help out,

Noah

[KevinMeredith]

Hi @julie3 send me a private message (by enabling in your settings here in the Community), and I'm happy to help out with your students who cannot log in. Thanks!

Kevin

[julie3]

Hello Kevin,

Fortunately, we got them logged in this week. Evidently there was an update and a revision of the homepage and my students were clicking on the button that said Students and Educators, rather than Free Canvas Account. It is all good now. 

Thank you!

Julie