Instructor Account - Disassociate

[AngelaAntonou]

I accidentally added my new institution's email to an account associated with an old institution for the Free for Teacher Canvas.  I have since removed my new email but now I am not given permission to create a Free for Teacher Canvas account using that email because it says I already have an account (even though that email is no longer linked to my initial account).  How do I disassociate the new email with the old Canvas account so that I can create a new account with the new email?  

[NoahBoswell]

Hi there @AngelaAntonou ,

I just wanted to confirm -- the email on your FFT account that you tried deleting was added in addition to the email you signed up with at registration, right? FFT users do not have permission to delete the original email they signed up with at registration, but they can delete emails they added later on after account registration. If your secondary email was successfully deleted, you should see your primary email only, just like in my photo I provided below for you as a visual.

Is this what you're seeing? If so, this will need to be forwarded to the team at Instructure that manages the FFT instance for more assistance, which I can help you with.

Noah

[AngelaAntonou]

That's correct.  I deleted the secondary email and only the primary shows in the account.  However, under Ways to Login, both emails still appear, and I don't know how to remove the second email.  I suspect that's the reason that I'm unable to create a new account with the secondary email.  Plus even though I was able to add in the secondary email previously (just earlier today), it no longer is permitting me to do it now.  I get an error: "An error occurred making a network request."  The issue is that my primary email may be discontinued soon, and so I need a new account with only the secondary email (at the new institution).

[NoahBoswell]

Ahhh! Thank you for clarifying it was under the ways to login section. Yes, that's why you're unable to create a new account with that email.

As long as you still have access to your secondary email, you will still have access to your account without any problem. Actually, even if you don't have access to the email originally registered, as long as you know the password, you can still sign in (I tested this).

However, would you still like to remove your former email and make the primary email the one at your new institution? Is the email that you'd like to keep the one that is connected to your Instructure Community account (from St. Francis), or is that the one you'd like the removed and you'd like the other one to be the primary email?

Let us know!
Noah

[AngelaAntonou]

Well - that's a good question!  What I'd like is an account with my new email (NOT the stfrancis one) that permits me to make courses.  For some reason, even though it is a teacher account, I can't find the create new course button.  This is why I removed the secondary email and tried to create a new teacher account - hoping that this new account would permit me to create courses.  So, I suppose I would like to try that first - remove the secondary email login and create a separate new teacher account with that login.  If this new account also doesn't permit course creation, then I'll have to submit another forum question! 🙂 

[NoahBoswell · Accepted solution]

@AngelaAntonou 

I'm going to have you reach out to the Community Team instead of continuing the thread here! If you wouldn't mind emailing community@instructure.com and explaining your situation like you did here in the Community, that would be great! That way, the process of changing your primary email for your FFT account will be completed much faster!

Thank you!